Store Policies
Delivery Areas
We only deliver to the following areas: Pietermaritzburg, Hilton and Howick.
If your address falls outside of Pietermaritzburg, Hilton or Howick, we will not deliver your order.
Collect from us
At checkout, you can choose to collect your order from Sagewood Café.
Choose to collect if: we do not deliver to your area, you would like to collect your order at a time that suits you, you’d like to collect on the weekend, or your order is valued under R650.
PLEASE NOTE: We no longer offer a delivery service on orders under R650. Collect from Sagewood Café, Monday – Sunday, anytime between 10am and 3pm at least 24 hours after placing your order.
Free Delivery
We offer free delivery on orders over R850 to addresses in Pietermaritzburg (including Hayfields) and Hilton only.
Delivery Charges
- Pietermaritzburg and Hilton: R110 (Your order must be valued at a minimum of R650 in order to qualify for delivery)
- Howick: R135 (Your order must be valued at a minimum of R650 in order to qualify for delivery)
Delivery Timeline
We deliver on weekdays only (Monday – Friday). We do not deliver on the weekend.
order and delivery notes
If you have any special requirements or would like your order delivered at a particular time (for example – delivered as a gift to someone), then please leave a note for us during checkout in the space provided. We will try our best to accommodate your requirements.
Methods of Payment
We currently offer three methods of payment: At checkout you can choose to pay by electronic funds transfer directly into our bank account; you can pay with a credit or debit card via the secure and encrypted PayFast payment gateway or you can pay quickly and conveniently using Zapper.
EFT Payments
If you choose to pay by EFT, we will send you our bank details during the checkout process. Your order will not be prepped or processed until you have emailed your proof of payment to orders@sagewoodcafe.co.za.
Paying by credit or debit card
You can choose to pay for your order using a credit or debit card. Transactions are processed securely by PayFast, a leading South African payment provider.
Returns and refunds
Sagewood strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act and Covid-19 Health and Safety protocols. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.
Perishables and Groceries
A customer’s electronically-generated order invoice is their guarantee.
Sagewood will gladly refund perishable goods should customers not be satisfied with the quality thereof, within the product’s Expiry date and if is in its original packaging. Please email us at orders@sagewoodcafe.co.za if you are disatisfied with your order.
Perishable items cannot be returned due to the fact that a customer had a change of mind in respect of the particular purchased item, this is due to public and food safety regulations.
